At Snovia Cosmetic A unit of Roorkee biopharmaceutical Pvt Ltd, we strive to ensure customer satisfaction. Please read our cancellation and refund policy carefully.
You may cancel your order within 24 hours of purchase for a full refund. Once an order has been processed or shipped, it cannot be canceled.
If you are not satisfied with your purchase, you may request a refund within 14 days of delivery. The item must be unused, in its original packaging, and accompanied by a proof of purchase.
To initiate a return, please contact our support team at support@snoviacosmetic.com. We will provide you with instructions on how to return your item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
Certain items, such as opened or used cosmetics, gift cards, and final sale products, are not eligible for returns or refunds.
If you have any questions about our cancellations and refund policy, please contact us at support@snoviacosmetic.com.